Dynamics 365 Customer Service

Customer Service is committed to inclusive design and accessible content. The apps are designed around accessibility to help all users be effortlessly productive. Use Dynamics 365 Customer Service to:

  • Track customer issues through cases
  • Record all interactions related to a case
  • Share information in the knowledge base
  • Create queues and route cases to the right channels
  • Create and track service levels through service-level agreements (SLAs)
  • Define service terms through entitlements
  • Manage performance and productivity through reports and dashboards
  • Create and schedule services
  • Participate in chats
  • Manage conversations across channels
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